These terms and conditions shall govern all transactions between ewo USA, LLC (“ewo”) and its Customers (“customer”). Unless otherwise communicated, these terms and conditions will take precedence over customer terms and conditions. These terms and conditions shall in no way be altered or modified unless agreed upon in writing between customer and an authorized executive of ewo.
1. PURCHASE ORDER GUIDELINES AND PROCEDURES
For quotes, pricing, and processing without delay, please contact your local rep.
You can find your rep by clicking here.
If your region isn’t listed, you can reach out directly to ewo USA at or orders.usa@ewo.com.
Please forward your PO with the following additional information for a ‘clean’ order:
2. PRODUCT TECHNICAL OVERVIEW
Voltage Options
Standard Voltage: ewo designs luminaires for the North American market utilizing appropriate control gear with a standard input voltage range of 120-277V. Unless otherwise specified, all voltages are compatible with 50/60Hz.
Nonstandard Options: Other input voltage ranges such as 347V, 480V may be available upon request and depending on specific fixture. It is the customer’s responsibility to check with ewo if a nonstandard voltage is desired. The desired voltage must be specified as part of a ‘clean order’.
Ambient Temperature: ewo fixtures are designed for outdoor application at 77° F (25° C). Most fixtures can operate in a wide temperature range of from -4° F to 95° F (-20 to 25° C). Wider ranges may be available upon request and depending on product and driver availability. Please contact ewo directly for inquiries related to extreme environment conditions.
3. PRODUCT FINISHES/COLORS
Standard Colors:
ewo standard colors are:
All standard colors are included in D/N Pricing. Standard finish is a fine texture.
Custom Colors:
Custom Colors and finishes are available on request. You may contact ewo for additional color/finish options. Custom colors/finishes require a set-up charge and adder to the D/N Price.
4. FREIGHT TERMS
Lead Times:
Final lead times will be given at time of order confirmation, with usual air freight lead times falling between 6-8 weeks, and sea freight 10-12 weeks (subject to change). Current estimated lead times can be requested by contacting: orders.usa@ewo.com.
Airfreight:
Air freight is available upon request, and must be made at the time of order entry for the order to be air freighted from our manufacturing facility in Italy. Air freight will be charged Freight Collect and added to the invoice.
Freight Allowance:
Orders over $5,000:
Orders under $5,000 will be assessed a separate shipping and handling charge and added to the invoice.
Shipping Routing & Delays:
ewo reserves the right to route all shipments. Should a customer require an alternate freight method, the shipment will be charged Freight Collect and added to the invoice. Shipments made via customer requested shipment are F.O.B. Factory at the customer’s risk.
ewo strives to meet customer requirements but cannot be held responsible for delays in shipping outside its control. ewo cannot be held accountable for delays due to shipping, freight, or for any other circumstances beyond ewo control.
Duties, Brokerage Fees, Tariffs, or any other taxes:
All duties, brokerage fees, tariffs, or any other taxes associated with importation into Canada or Mexico, or any other country outside of the United States, are to be paid by the customer. It is the customer’s responsibility to pre-assign a broker to handle all customs paperwork for border crossing at the time of order placement.
Please note, orders may be shipped directly from Italy or our location in Boston, MA for purposes of customs/duties.
Drop Shipments:
ewo reserves the right to refuse to make direct shipments to points of destination outside the regular or assigned selling and service area of the distributor.
5. POLES, BOLLARDS, RAILING, AND CUSTOMIZED CONNECTION POINTS
Anchor Bolts & Installation:
ewo has the following requirements to ensure that poles, bollards, and other connection points are properly installed.
Only the OEM or pole manufacturer supplied anchor bolts are to be used. The original template from the OEM or pole manufacturer must be used, which is shipped with the anchor bolts.
Any dimensional information provided by ewo is for informational purposes only, and must not be used for installation. ewo will not forward any electronic templates, only originals must be used.
ewo shall not be responsible for pole, bollard, or similar installations if the original baseplate template from the OEM or pole manufacturer has not been used for setting the anchor bolts.
6. FINANCIAL TERMS
Payment Terms:
Currency: US Dollars
Invoices provided solely via email. Customer agrees to provide a suitable Accounts Payable email. Payment terms for credit insurance (COFACE) approved orders are NET 30 days from date of invoice. A late fee of 1.5% per month will be added to all outstanding balances after 30 days from date of invoice. The customer agrees to reimburse ewo for all collection costs, including legal fees and court costs, which are necessary to enforce payment of invoiced amounts.
New Accounts:
Opening order of $1,200 minimum required. Minimum reorder: $60.00. 50% payment with order, 50% payment before shipment.
Remit Payments to:
TD Bank, N.A. Wilmington, Delaware
ABA 0311-01266, Swift/BIC NRTHUS33XXX
Routing: 0670-14822, Account: 4440732314
Bank Address: TD Bank, 300 Delaware Ave, Wilmington, DE 19081
Credit to: ewo USA LLC, 16192 Coastal Hwy, Lewes, DE 19958
7. RETURN & CANCELLATION POLICIES
Return Policy:
Merchandise may not be returned for credit without a Return Goods Authorization (RGA) from ewo. Merchandise shipped to the ewo facility without an RGA will be subject to refusal or disposal.
Requests to return material must be made within 10 business days from the date of product receipt.
Non-standard product, such as modified or customized fixtures, poles, light columns, custom color, and discontinued merchandise are not returnable.
Material authorized for return is subject to a minimum of 50% restocking charge and any re-conditioning costs which may be necessary. Customer is responsible for all freight charges. The minimum restocking charge for an RGA is $100.00.
Material must be new and in original sealed cartons. Merchandise which has been installed or was improperly packaged and received damaged will be disposed and is not eligible for credit.
Merchandise must be returned within 10 days of the date of issuance of the RGA.
No RGA’s will be issued against unpaid invoices.
Cancellation Policy:
Orders modified or cancelled after release are subject to a minimum $500 administrative and processing fee. Additional fees will apply for material costs. Fees are dependent on product ordered and timing of cancellation request. ewo makes every effort to limit cancellation fees to the actual costs/losses incurred. Cancellation requests must be made in writing. Orders are noncancellable after production begins.
ewo srl - via dell'Adige 15 - IT-39040 Cortaccia (BZ) - T +39 0471 623087 - mail@ewo.com - P.IVA IT 01603000215